RETURNS AND REFUND POLICY

The customer must notify Vitality Lab in writing within 5 days of receiving the product and return the product to Vitality Lab. When returning any product, please ensure that it is returned in its original condition and returned with the original packaging – including any documentation, manuals, warranty cards and other accessories. The cost of returning the product to us is for the consumer’s account, however at our discretion, we may offer to reimburse the return transportation costs. This is assessed on a case-by-case basis by Vitality Lab.

Please contact us on info@vatalitylab.co.za for our return address.

Please allow 14 – 30 days for your return to be inspected and for us to create your credit and arrange your refund. In some cases, a handling fee of up to 15% will be levied against the order value.

Should a product be faulty / damaged, we will arrange with the manufacturer / importer / supplier to assess the product. We are restricted to the supplier’s guarantees and warranties, which may mean replacing the product.